Privacy Policy

1. Introduction

Welcome to ChaiMitra (“we,” “our,” or “us”). ChaiMitra is a premium traditional tea cafe chain operated and owned by AFBR VENTURES PRIVATE LIMITED (CIN: U56101UP2025PTC223041), registered in Lucknow, Uttar Pradesh.

We are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy details how we collect, process, store, and utilize your personal data when you interact with our website (chaimitra.in), apply for a franchise partnership, subscribe to our newsletter community, or visit any of our cafe locations.

By accessing our website or utilizing our services, you consent to the information collection and handling practices described in this policy.

2. Information We Collect

We collect information that allows us to deliver high-quality, personalized, and hygienic service experiences to our tea lovers (Mitras). This falls into two categories:

• Personally Identifiable Information (PII): This includes your name, email address, phone number, physical mailing address, and financial details provided voluntarily when you fill out contact forms, submit franchise applications, register as a customer, or sign up for promotional newsletters.
• Franchise Application Details: If you submit a query regarding our profitable cafe franchise models, we collect specific commercial information including proposed investment sizes, preferred territories, current business status, and background credentials.
• Automated Usage Information: When you browse our website, we automatically log technical data. This includes your IP address, browser type, operating system, geolocation, pages visited, duration, and link referral traffic.

3. How We Use Information

We use your personal data to power our physical-to-digital community, specifically for:

• Processing Franchise Partnerships: Evaluating application feasibility, conducting background verifications, and communicating setup procedures.
• Customer Support & Inquiries: Addressing contact queries, coordinating private catering services, and resolving consumer complaints.
• Direct Marketing: Dispatching updates on new outlet launches, seasonal menu items, regional promotional offers, and digital loyalty tokens. You can unsubscribe at any point.
• Service Improvement: Analyzing analytical traffic patterns to optimize website responsiveness, button placements, and localized marketing.

4. Information Sharing

We treat your privacy with absolute care. We do not sell, rent, or lease our customer list or database to third-party brokers.

Your information is only shared under the following conditions:

• With Service Providers: Trusted partners who perform technical operations under strict NDA contracts (e.g., website host services, database maintenance, email dispatch nodes like Nodemailer).
• Legal Requirements: In compliance with applicable laws, court summonses, administrative regulations, or in safety emergencies to protect the rights of AFBR Ventures Pvt Ltd.
• Business Restructuring: In connection with potential joint mergers, assets transfers, or acquisitions, where customer databases are transferred as valid business assets under absolute privacy protections.

5. Security & Protection

We implement industry-standard technical, administrative, and physical security safeguards. This includes SSL (Secure Sockets Layer) data encryption during transport, firewall protections, and rigorous role-based permission locks to prevent unauthorized data access or loss.

However, please note that no internet-based transmission system is 100% immune from breach. While we use top-tier methods to guard your data, we cannot guarantee absolute, bulletproof security.

6. Cookies Policy

ChaiMitra uses cookies, web beacons, and similar tracking tokens to analyze session flow and save user preferences.

Cookies are small text records loaded to your hardware through your browser. They help us recognize repeat customers, monitor session duration, and evaluate page load speeds. You can configure your browser to block or delete cookies, though this may restrict complete accessibility of specific website features.

7. Your Rights

You retain absolute authority over your personal information. Under applicable Indian IT laws and general international guidelines, you have the right to:

• Access: Request a structured file showing the personal records we have on file for you.
• Rectify: Demand immediate correction of incorrect, outdated, or incomplete details in our system.
• Erase: Ask for the total purge of your personal details from our active databases, subject to overriding statutory or accounting holds.
• Revoke Consent: Revoke permission for direct email communication at any point.

8. Contact & Grievances

If you wish to review, correct, or delete your information, or have any questions about this Privacy Policy, please contact our Grievance Officer: